Privacy Policy

1. Who this policy is for

This Privacy Policy explains how Kenekoi handles information when you use the Kenekoi mobile app, web app, and related services at kenekoi.com. In this policy, "Kenekoi", "we", "us", and "our" mean the Kenekoi app and service.

2. Information we collect

Account and profile information

When you sign in or create an account, we may collect your email address, username, display name, date of birth, phone number, and other basic account information provided through the login method you choose.

Login and authentication information

Kenekoi supports Google Sign-In, Sign in with Apple, and email one-time password login. If you use Google Sign-In, the app requests access to your Google email address and basic profile information so that Kenekoi can create or sign in to your account. If you use Sign in with Apple, Apple provides Kenekoi with an identity token and a stable account identifier. Apple may also provide your name and email address, including a private relay email address if you choose Hide My Email. If you use email login, we use your email address to send and verify the one-time password. The app stores an access token in secure storage on your device so you can stay signed in.

Learning activity and progress

We collect data needed to provide the learning experience, such as course progress and app activity.

Purchases and subscriptions

If you buy a Premium subscription, Google Play or the Apple App Store processes the payment. Kenekoi and our subscription provider, RevenueCat, receive information needed to verify and manage Premium access. This may include your Kenekoi user ID, product and entitlement identifiers, store, purchase and expiration dates, subscription status, transaction or purchase token, country, currency, and price information. Kenekoi does not receive your full payment card number from the app store.

App, device, and usage information

We may collect technical information such as app version, device type, operating system, IP address, approximate region from network information, crash or error details, performance information, and in-app usage events. This helps us operate, secure, debug, and improve Kenekoi.

Notifications

If you allow notifications, Kenekoi may use notification permissions, device notification settings, and push notification tokens to send app reminders or service messages. You can turn notifications off in your device settings.

Photos and files you choose

If a Kenekoi feature lets you choose a photo or file, the app only accesses the item you select for that feature. Do not upload content that you do not want to share with Kenekoi.

3. How we use information

• To create, authenticate, and manage your Kenekoi account.
• To provide courses, practice activities, and progress tracking.
• To verify purchases, provide Premium access, restore subscriptions, and keep subscription status current.
• To send login codes, account messages, support replies, and service notices.
• To keep the app secure, prevent abuse, and troubleshoot errors.
• To understand app usage and improve content, features, and reliability.
• To comply with legal, security, and platform requirements.

4. When we share information

We do not sell personal data. We may share information only when it is needed to run Kenekoi or when required by law.

• Service providers: We use trusted providers for hosting, authentication, analytics, notifications, email or OTP delivery, storage, and other app core.
• Google services: Google Sign-In helps users log in. Firebase or Google platform services may help with app delivery, messaging, and core.
• Apple services: Sign in with Apple helps users create or access their Kenekoi account. Apple processes the sign-in request and may provide Kenekoi with an account identifier, name, and email address according to the choices made by the user.
• App stores and RevenueCat: Google Play or the Apple App Store processes subscription payments. RevenueCat processes user identifiers, purchase records, subscription status, and related technical information on our behalf so Kenekoi can provide and restore Premium access. RevenueCat's handling of information is also described in its Privacy Policy.
• Analytics providers: Analytics tools may process usage and technical events so we can understand reliability and improve the app.
• Legal and safety reasons: We may disclose information if required by law, to respond to valid legal requests, or to protect Kenekoi, users, and the public from harm or fraud.

5. Security

We use HTTPS for network communication and use access controls for systems that store user data. No online service can guarantee perfect security, but we work to protect data against unauthorized access, disclosure, alteration, and loss.

6. Data retention and deletion

We keep account data for as long as your account is active or as long as needed to provide Kenekoi. When you delete your account, we delete or anonymize personal data associated with the account, including profile data, login-related account data, and learning progress.

Purchase and subscription records may be retained as needed to provide access through the paid period, restore purchases, prevent fraud, resolve billing disputes, and meet accounting or legal obligations. Deleting your Kenekoi account does not automatically cancel a subscription billed by an app store.

Some information may remain for a limited time in backups, server logs, fraud prevention records, security records, legal records, or anonymized analytics. We keep that limited retained information only for legitimate business, security, or legal purposes.

You can delete your account in the app by going to Profile & Settings - Delete Account. You can also request deletion outside the app at https://kenekoi.com/pages/account-delete/.

7. Your choices

• You can log out of the app at any time.
• You can delete your account from the app or request deletion from the account deletion page.
• You can manage or cancel a subscription from the Kenekoi Me page or from your app store subscription settings.
• You can disable notifications in your device settings.
• You can choose not to provide optional photos or files.
• You can contact us to ask privacy questions or request help with your data.

8. Children

Kenekoi is not intended to knowingly collect personal information from children where parental consent is required by law. If you believe a child has provided personal information without the required consent, contact us so we can review and delete the information where required.

9. Changes to this policy

We may update this Privacy Policy when Kenekoi changes or when legal, security, or platform requirements change. The "Last updated" date at the top of this page shows when the policy was last changed.

10. Contact

For privacy questions, account deletion help, or data requests, email us at support@kenekoi.com.

Do not send your password, OTP code, or other sensitive secret in an email to us.